FAQ'S

DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally to most countries but our shipping rates vary depending on the destination and the weight of your order. Please refer to our shipping policy for more details.


WHAT IS YOUR RETURN POLICY?

We offer a 3-day return policy. Items must be returned in their original condition, unworn, and with all tags attached. Please refer to our full return policy for more details.

WHAT ARE YOUR SHIPPING RATES AND POLICIES?

For domestic order it is free most of the times but our shipping rates vary depending on the destination and the weight of your order. Please refer to our shipping policy for more details.

HOW LONG DOES IT TAKE FOR ORDERS TO SHIP?

Domestic orders typically take 6-7 business days to ship. International orders may take longer, depending on the destination and customs clearance.

HOW CAN I TRACK MY ORDER?

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track your order's progress on the shipping carrier's website.

CAN I CUSTOMISE THE SIZE AND COLOR OF MY ORDER?

Yes, we offer custom sizing and color options for many of our Chikan Kari apparel items. Please contact our team for more information.

HOW DO I KNOW MY SIZE?

We provide a size chart on our website to help you determine the best size for you. If you have any questions about sizing, please don't hesitate to contact us.

WHERE ARE ALNOORA PRODUCTS MADE?

All of our Chikan Kari apparel is proudly made in Lucknow, India by the most skilled artisans.

WHAT ARE THE DIFFRENT TYPES OF CHIKAN-KARI STITCHES?

Chikan Kari embroidery features a variety of intricate stitches, including:

Tenua: A fine, delicate stitch used for intricate patterns.

Pechkari: A chain stitch used for outlining designs.

Sevda: A simple stitch used for filling in areas.

Murabba: A square stitch used for creating geometric patterns.

Khambha: A column stitch used for creating vertical lines.

Gul: A floral stitch used for creating intricate flower patterns.

HOW DO I KNOW AUTHENTIC CHIKAN-KARI EMBROIDERY?

Authentic Chikan Kari embroidery is characterized by its intricate handwork, fine stitches, and use of high-quality fabrics. One can closely inspect the stitches; if they seem too perfect and uniform, it's likely machine-made.

HOW IS CHIKAN-KARI MADE?

Chikan Kari embroidery is a time-consuming process that involves hand-stitching intricate patterns onto fabric. Skilled artisans use needle and thread to create the delicate designs.

WHAT MATERIALS DO YOU USE FOR CHIKAN-KARI APPAREL?

We use high-quality fabrics such as cotton, silk, muslin, modal and georgette for our Chikan Kari apparel.

DO YOU OFFER CUSTOM CHIKAN-KARI DESIGNS?

Yes, we offer custom Chikan Kari designs for special occasions or corporate events. Please contact our team for more information.

WHAT IF AN ITEM IS UNAVAILABLE?

If an item is currently unavailable, we will notify you and provide an estimated restocking time. You may also be able to pre-order the item if it is expected to be restocked soon.